1. Introduction

Wallarobe respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information when you visit our website or commission us to procure items on your behalf. As your procurement agent, we work with a network of trusted suppliers and artisans, which requires specific data sharing practices outlined below. We are the data controller of your personal data.

2. What Information We Collect

Information You Provide Directly to Us:

• Identity and Contact Data: Your name, email address, postal address, and phone number.
• Financial and Transaction Data: Information related to your payment, processed securely by third-party payment providers. We do not store your full payment card details.
• Commission Data: Details about items you commission us to procure, including specifications, preferences, and delivery requirements.
• Profile Data: Your commission history, product preferences, and account information.
• Communications Data: Information from your communications with our customer service team and supplier coordination.

Information We Collect Automatically:

• Technical Data: Your IP address, browser type, device type, operating system, and other technology data.
• Usage Data: Information about how you use our website, collected through cookies and analytics tools.
• Location Data: With your consent, we may collect location data for shipping estimates and regional content.

3. How We Use Your Information

We use your information for the following purposes:

• To Process Commissions: We use your information to coordinate with suppliers, process payments, and manage procurement on your behalf.
• To Communicate with You: We send commission confirmations, shipping updates, and respond to inquiries.
• To Coordinate with Suppliers: We share necessary details with our vetted supplier network to fulfill your commissions.
• To Verify Quality: We use your data to ensure products meet our standards and your specifications.
• To Personalize Your Experience: We improve our platform and provide personalized recommendations.
• For Marketing Purposes: With your consent, we send newsletters and promotions.
• To Comply with Legal Obligations: We process data for tax, accounting, and regulatory requirements.
• For Fraud Prevention: We detect and prevent fraudulent transactions and unauthorized access.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To fulfill our procurement agent obligations to you.
• Legitimate Interests: To operate our business, coordinate with suppliers, and improve services.
• Your Consent: For marketing communications and optional services.
• Legal Obligations: To comply with tax, accounting, and regulatory laws.

5. Sharing Your Information

We never sell your personal data. We may share your data with:

• Trusted Suppliers and Artisans: We share commission details, delivery addresses, and product specifications with our vetted supplier network to fulfill your orders. All suppliers are contractually bound to protect your data.
• Service Providers: Payment processors, shipping companies, and IT providers who help operate our business.
• Marketing Platforms: With your consent, for targeted advertisements.
• Legal Authorities: When required by law or legal process.

6. International Data Transfers

As we work with suppliers and artisans worldwide, your data may be transferred internationally. We ensure all transfers comply with UK GDPR requirements and use appropriate safeguards such as adequacy decisions or standard contractual clauses.

7. Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion in certain circumstances.
• Right to Object: Object to processing for specific purposes.
• Right to Data Portability: Receive your data in a portable format.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, please contact us at customercare@wallarobe.com.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data. Our supplier network is contractually required to maintain equivalent security standards. However, no security system is completely impenetrable.

9. Data Retention

• Account Data: Retained until you request account closure.
• Commission Data: Retained for up to 7 years for legal and tax purposes.
• Marketing Data: Retained until you unsubscribe or withdraw consent.
• Supplier Coordination Data: Retained as long as necessary for quality assurance and warranty purposes.

10. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how you use our platform. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

11. Contact Us

For questions about this privacy policy or our data protection practices, please contact us at:

• Email: customercare@wallarobe.com