PERSONALISED PENDANTS

We strive to deliver your orders efficiently and promptly. Here's what you need to know:

Processing Time: 1-3 business days

Shipping Methods:

- STANDARD SHIPPING: £1.99
- Shipping Time: 7-12 business days

Special Offers:

- FREE SHIPPING: Orders over £20

Additional Information:

Please note that business days exclude weekends and public holidays. We will send you an email confirmation once your order has shipped, including tracking information.

Delivery Areas:

We deliver to the United Kingdom and other specified countries.  

Estimated Delivery Times:

- UK Mainland: 7-12 business days
- UK Offshore and International: 10-15 business days

Tracking Your Order:

You can track your order through the tracking link provided in your shipping confirmation email.

Contact Us:

If you have any questions or concerns about shipping or delivery, please contact our customer service team.

Thank you for shopping with us!

For Silver:

• Cleaning:
  • Use a good quality silver polish cloth for regular cleaning.
  • For tarnished silver, gently clean with a soft cloth and a mild silver polish. Avoid harsh "dip" polishes as they can damage the metal.  
• Storage:
  • Store silver jewelry in airtight or sealed containers or pouches to prevent tarnish.  
  • Keep them in a cool, dry place away from direct sunlight.  
• Everyday Wear:
  • Remove silver jewelry before swimming, showering, or applying lotions, perfumes, or hairspray.
  • Avoid excessive friction and contact with harsh chemicals.
• Special Considerations:
  • Remove silver jewelry before sleeping to prevent snagging and damage.
  • Avoid wearing silver jewelry during strenuous exercise or in hot, humid conditions.

For Gold Plated:

• Cleaning:
  • Gently clean gold jewelry with a soft cloth and mild soap and water.
  • Avoid using harsh chemicals or abrasive cleaners.  
• Storage:
  • Store gold jewelry separately from other metals to prevent scratches.  
  • Use soft pouches or jewelry boxes for storage.  
• Everyday Wear:
  • While gold is generally more durable than silver, it's still best to remove it before swimming, showering, or applying cosmetics.

For Gemstones:

• Cleaning:
  • Gently clean gemstones with a soft cloth and lukewarm water.
  • Avoid using ultrasonic cleaners or harsh chemicals, as they can damage the stones.  
• Storage:
  • Store gemstones separately to prevent scratching.  
  • Avoid exposing them to extreme temperatures or direct sunlight.

General Tips:

• Regular Inspection: Regularly inspect your jewelry for any signs of wear and tear.  
• Professional Cleaning: For intricate or valuable pieces, consider professional cleaning by a qualified jeweler.
• Insurance: Insure valuable jewelry pieces to protect against loss or damage.

Note: These are general guidelines. The specific care instructions may vary depending on the type of metal, gemstone, and the design of the jewelry.

By following these simple care tips, you can help ensure that your jewelry remains beautiful and sparkling for years to come.